Order Cancellation
If you need to cancel an order, please contact our customer service team at [email protected] as soon as possible. We will do our best to cancel your order before it is shipped. However, once an order has been shipped, we are unable to cancel it.
- Cancellation Before Shipment: If you successfully cancel an order before it ships, a full refund will be issued to your original payment method.
- Cancellation After Shipment: For orders canceled after shipment, please follow the return process as outlined in our Return Policy.
Please note that if your order includes a promotional item, you may need to return the promotional item to receive a full refund. If you choose to keep the promotional item, the value of the promotional item will be deducted from your refund.
Order Modification
If you need to modify an order that has already been placed, please contact our customer service team at [email protected] as soon as possible. We will make every effort to accommodate your request, but please note that once an order has been shipped, modifications are no longer possible.
- Adding Items: If you wish to add items to an existing order, we recommend placing a new order for the additional items.
- Removing Items: If you need to remove items from an existing order, please contact our customer service team for assistance.
Order Processing
We strive to process orders promptly to ensure timely delivery. Typically, orders are processed within 2-3 business days from the order date.
If you need to cancel or modify an order, please contact our customer service team as soon as possible. Once an order has been processed, cancellation or modification requests cannot be accommodated.
Shipping and Delivery
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow 24-48 hours for the tracking information to update.
- Standard Shipping: Our standard shipping method typically takes 4-8 business days. Shipping times may vary depending on your location and the selected shipping method at checkout.
- Address or Method Changes: If you need to change the shipping address or shipping method after placing an order, please contact our customer service team immediately. However, once an order has been shipped, we are unable to change the shipping address or method.
Payment
- Refused Shipments: If you refuse a shipment for any reason, you will be responsible for the cost of return shipping. Additionally, refused shipments may be subject to a restocking fee.
- Shipping Damage: If you refuse a shipment due to shipping damage, please contact our customer service team promptly. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Order Status
You can check the status of your order at any time by logging into your account on our website. Additionally, you will receive email updates regarding the status of your order, including shipment notifications and estimated arrival times.
If you have any questions or concerns about the status of your order, please contact our customer service team at [email protected]. We are here to assist you with any inquiries or concerns you may have.
Changes to the Cancellation Policy
We reserve the right to modify our cancellation policy without prior notice. The cancellation policy in effect at the time of your purchase will apply to your order.
Contact Us
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team at [email protected]. We are available to assist you with any inquiries or concerns you may have.