At Rengak, your satisfaction is our priority. If you’re not completely satisfied with your purchase, our straightforward and customer-friendly return and refund policy is here to help.
Return Policy
We accept returns for most items within 16 days of the original purchase date. To initiate a return, please contact our dedicated customer service team at [email protected]. They will provide you with detailed instructions and a return authorization number to facilitate the return process.
Eligibility Criteria:
- Items must be in new and unused condition.
- All original tags and packaging must be intact.
- Items that have been used, washed, or are not in new condition may not be eligible for return.
Upon receiving your return, we will inspect the item(s) to ensure they meet our return policy criteria. If the item(s) pass inspection, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping.
For defective or damaged items, please contact our customer service team immediately at [email protected]. We will assist you by providing a replacement or issuing a refund as needed.
Refund Policy
Refunds for eligible returned items will be processed within 8-10 business days from the date of receiving the item(s). Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or credit card issuer.
Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return as outlined above and place a new order for the desired item.
Shipping Policies for Returns
- The cost of return shipping is your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of your return.
- For defective or damaged items, we will provide a prepaid shipping label for your convenience.
- We are not liable for items that are lost or damaged during the return shipping process. We recommend securely packaging the item(s) and insuring the package for the full value of the item(s).
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items that are not in new, unused condition
- Items that have been used or washed
- Items that are missing tags or packaging
- Final Sale items
Final Sale Items
Items marked as Final Sale are not eligible for return or exchange. All sales on these items are considered final.
Promotions and Discounts
If you purchased an item using a promotion or discount code, the refund will be issued for the amount paid after the discount was applied. In the case of returning an item that was part of a promotion or discount, the refund will reflect the amount paid after the discount.
Changes to Return Policy
We reserve the right to modify our return policy without prior notice. The return policy in effect at the time of purchase will apply to your order.
Contact Us
If you have any questions or concerns regarding our return and refund policies, please contact our customer service team at [email protected]. We are here to assist you.